Albany Day Hospital's Commitment to Patient Safety and Quality
Albany Day Hospital is committed to providing the highest quality healthcare, with a core focus on each patient’s experience. Achieving the best outcomes for patients in a safe, caring and friendly environment is reflected in our day-to-day operations, corporate and clinical governance, values and workplace culture.
We are owned and operated by National healthcare provider, Montserrat Day Hospitals and utilise their robust Quality Management System (QMS) and framework to manage the care and services we provide.
The Montserrat Day Hospital QMS is designed to monitor care outcomes, patient satisfaction and safety initiatives, manage and mitigate risks, and identify training requirements for our staff across the National Safety and Quality Health Service Standards. This system is supported by continual investment in state-of-the-art medical equipment and a highly skilled team of clinicians, nurses and support staff. All Montserrat hospitals perform various audits for compliance as per our accreditation and licensing requirements.
At Albany Day Hospital our Quality scorecard includes:
- Patients’ experience and feedback
- Hand hygiene compliance rates
- Surgical site infections
- Fall rates
- Medication safety
- Unplanned returns to theatre
At all times we uphold the National Safety and Quality Health Service Standards (NSQHS). Learn more about our approach to the National Standards below and how we utilise our QMS and framework as we strive to be leaders in the provision of quality healthcare.
Albany Day Hospital’s Patient Safety and Quality Management System (QMS) Latest Quarterly Report
Albany Day Hospital measures quality in many areas, by analysing and reporting on outcome and process measures, patient satisfaction and the hospital quality ranking.
Our core, quality principle is the continuous improvement of all processes and services supporting the care of patients. The Quality Management System (QMS) implemented across our hospital group, as previously defined allows us to deliver consistent and comprehensive care to our patients.
As part of the Montserrat Day Hospital group, Albany Day Hospital monitors and reports on many quality measures including patient satisfaction surveys and the patient experience, infection prevention and control including hand hygiene compliance rates, patient incidents, medication safety, workforce training and compliance and return to theatre percentiles. The policies, processes, and procedures associated with these areas are embedded in all hospital operations and workflow. Quality management focuses on continuous quality improvement as measured by consumer and patient satisfaction. Our quality structure is unique: it is integrated and further strengthened by our highly-trained nurses and medical staff.
Albany Day Hospital’s Quality Measures
- Patients Experience – Feedback
- Infection Prevention
- Monitoring incidents
- Medication safety
- Return to theatres monitoring